At Cheap Waterford Store, we’re committed to making your shopping experience seamless from checkout to delivery. Our carefully curated collections of bedding, home accents, and kitchenware are designed to elevate your living spaces, and our shipping and returns policies reflect our dedication to your satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes package tracking

Free Shipping

  • Available on orders of $50 or more
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

We want you to love every item you purchase from Cheap Waterford Store. If you’re not completely satisfied, our straightforward return process makes it easy to get a refund or exchange.

Return Policy Details

  • Return window: 15 days from delivery date
  • Condition: Items must be unused, in original condition with all tags attached and original packaging intact
  • Proof of purchase: Required for all returns

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened bedding products (sheets, pillowcases, duvet covers)
  • Used kitchenware items that come in direct contact with food

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our concierge team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Use this template for your email:

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Waterford Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return:
– [Product Name]
– [Quantity]

Reason for return: [Please specify]

I would prefer:
☐ Refund to original payment method
☐ Exchange for [Product Name/SKU if known]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Items

Once approved, you’ll receive return instructions. Please:

  • Repackage items securely in original packaging
  • Include all accessories and documentation
  • Place the return authorization form (provided by us) inside the package

Step 3: Ship Your Return

Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service.

Send your return to:

Cheap Waterford Store Returns
521 Locust View Drive
Oakland, US 94607

Refund Process

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 3-5 business days after receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Please allow additional time for your bank or credit card company to post the refund to your account.

Exchanges

  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for any price difference
  • If the replacement costs less, we’ll refund the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage or incorrect item
  • We’ll arrange a free replacement or return at no cost to you

Need Assistance?

Our dedicated customer service team is happy to help with any shipping or return inquiries.

Contact us at [email protected] or call +1 (555) 123-4567 during business hours.

We appreciate your trust in Cheap Waterford Store and look forward to helping you create beautiful living spaces with our curated home collections.