At Cheap Waterford Store, we take pride in offering exquisite home décor, bedding, and kitchenware that elevate your living spaces. Should any item not meet your expectations, our straightforward returns process ensures your complete satisfaction—just as we would expect for our own homes.

Our Return Policy

We accept returns and exchanges within 15 days of delivery. To be eligible:

  • Items must be unused, in original condition, and with all tags attached
  • Original packaging must be intact
  • A proof of purchase is required

Note on Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on opened bedding products (sheets, pillowcases, duvet covers) or used kitchenware items that come in direct contact with food.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our concierge team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request for Order #[Your Order Number] Dear Cheap Waterford Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return: – [Product Name] – [Quantity] Reason for return: [Please specify] I would prefer: ☐ Refund to original payment method ☐ Exchange for [Product Name/SKU if known] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package Your Items

Once approved, you’ll receive return instructions. Please:

  • Repackage items securely in original packaging
  • Include all accessories and documentation
  • Place the return authorization form (provided by us) inside the package

Step 3: Ship Your Return

Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service.

Send your return to:

Cheap Waterford Store Returns
521 Locust View Drive
Oakland, US 94607

Refund Process

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 3-5 business days after receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Please allow additional time for your bank or credit card company to post the refund to your account.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for any price difference
  • If the replacement costs less, we’ll refund the difference

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage or incorrect item
  • We’ll arrange a free replacement or return at no cost to you

Questions?

Our dedicated customer service team is happy to assist with any return inquiries. Contact us at [email protected] or call +1 (555) 123-4567 during business hours.

We appreciate your trust in Cheap Waterford Store and look forward to helping you create beautiful living spaces with our curated home collections.